- Information We Collect:
1.1. Personal Information: When you make a booking or use our services, we may collect personal information such as your name, address, email address, phone number, payment details, and any other information you provide to us.
1.2. Usage Information: We may collect information about your use of our services, including the dates and times of your visits, the pages viewed, and other similar information. To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/. The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents. The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.
- Use of Information:
2.1. We may use the personal information we collect for the following purposes:
To process and manage your bookings and reservations. To communicate with you regarding your bookings, inquiries, and customer service. To provide you with the services and amenities you requested during your stay. To send you promotional offers, newsletters, or other marketing communications (you may opt out at any time). To improve our services, enhance user experience, and analyse trends and usage patterns. To protect the security and integrity of our systems and premises.
- Disclosure of Information:
Third-party service providers assist us in operating our business and providing services to you (e.g., property management systems, payment processors, IT support). Relevant authorities or legal entities, as required by law or to protect our rights and interests.
- Data Retention
- Data Security:
5.1. We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Third-Party Links:
6.1. Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy policies of those third parties before providing any personal information.
- Children’s Privacy:
7.1. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it from our records.
- Your Rights:
8.1. You have the right to access, update, correct, or delete your personal information held by us. You may also have the right to restrict or object to certain processing activities. To exercise these rights, please contact us using the information provided in Section 9.
- Contact Us:
Please visit our contact us page if you have any questions.